I ordered groceries for home delivery as I'm a single mum with broken arms & unable to drive. The money was taken from my bank account & I expected my delivery as had notification of substitutes. My delivery slot was 7pm to 9pm, no sign of delivery and unable to contact customer services as closed. The following morning they say I can reebok but will have to pay again however won't get my money back shopping for 3 to 5 days, I don't have the money for this. I'd not even got milk or bread or any basic essentials & now have to wait up to 5 days to be able to do a shop because asda have taken the c money without providing any shopping, there was also no notification until 12 hours later. This is absolutely disgusting. Not everyone has enough money to do this. Very unhelpful customer service too.