Ordered online delivery for over £250, basics plus Xmas...and half the order was missing, the entire chiller section, plus some fruit/veg. We had the drivers number, he checked his van carefully, the boxes were missing. We ordered online because we are ill with chest infections & can't go ourselves. It left us without basics last night, we had run out of milk, butter, etc. The driver was helpful, he did his best. I rang customer services last night, told me I'd have to request a refund today. That was it! and when I explained our situation, he put the phone down on me, I burst into tears. Finally after all morning on the phone and online, Sonny in the Chester store sorted it out for us bless him, and has arranged to have the crates of missing items delivered this afternoon between 3-4pm. This is a shocking service and aftersales service from Asda (that does not apply to Jim the driver & Sonny in store). I've not had a lot of luck with some of my other deliveries, but never to this extent. I won't be using Asda again. Asda need to get a grip of the orders going onto vans & check they are complete orders, and their after sales service is dire.