I've been doing home deliveries for years now and decided to do the delivery pass...biggest mistake! Since paying the yearly pass there's been an issue every week. They are usually late,no clue as to the point of booking a slot.Never an update. The young drivers are the worst! Weekly,it's either items missing,items damaged and the best one so far is i'm still waiting for my delivery booked for this morning.It is now 13:30. No update on app,customer service have no clue where it is.i've been told to wait even though the app says it's unlikely to be delivered.if they order doesn't arrive i can expect a refund that can take up to 48 hours. I have a toddler,i'm pregnant and my husband works long hours hence why we choose home delivery. We can't cancel the yearly pass so we are stuck waiting for useless drivers with half my shop (if i'm lucky) or in this case no delivery and no one to help you.