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Joyce Copestick
Delivery...never arrived! Booked for between 7.30 and 8.30pm...on the tracker from 7.30pm there was a driver has arrived message.....no driver arrived. At 9pm still no arrival. Contacted customer services and was assured order would arrive by 10.30pm At 10.45 a message popped up to say order was unlikely to arrive. Contacted call centre again and adviser said order would arrive by 11.45pm No way!..... I told her this was in no way acceptable to me and to cancel as the goods( including frozen) would not be in a fit state given they would have been loaded at around 6pm ( possibly before) This is my third bad delivery experience. I will never order from Asda again. VERY POOR CUSTOMER CARE...POOR UPDATING AND NO KEEPING CUSTOMER UPDATED!
1 year ago
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Asda has a 2.4 average rating from 2,544 reviews

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