Delivery...never arrived! Booked for between 7.30 and 8.30pm...on the tracker from 7.30pm there was a driver has arrived message.....no driver arrived.
At 9pm still no arrival. Contacted customer services and was assured order would arrive by 10.30pm
At 10.45 a message popped up to say order was unlikely to arrive.
Contacted call centre again and adviser said order would arrive by 11.45pm
No way!.....
I told her this was in no way acceptable to me and to cancel as the goods( including frozen) would not be in a fit state given they would have been loaded at around 6pm ( possibly before)
This is my third bad delivery experience.
I will never order from Asda again.
VERY POOR CUSTOMER CARE...POOR UPDATING AND NO KEEPING CUSTOMER UPDATED!
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