Asda Online absolutely disgusting!!!!!! I order online due to health conditions, over the last year the service has got WORSE. Many of the orders arrive with substitutes which on a whole have not been thought out in a common sense way. I have given some of them back to the driver. But lately there have been so many things that have not been delivered due to being UNAVAILABLE. So why were they still on their websites? I only place an order the day before delivery so they should be aware of stock! Last night I placed an order to be delivered today, when I had finished the sometimes frustrating task, not a good website, I completed and paid. They took money off my available bank balance straight away. After a few minutes I remembered a couple of items I had forgotten and logged back on to amend my order. When I did this a page popped up telling me that 15 items were unavailable. Seeing this infuriated me and I emptied the basket to £0.00. I expected my money back in my account. As of 10am it was not, so I phoned Asda and asked why. I was told that my money would be available in my account in 3 to 5 working days. NOT ACCEPTABLE!!!!!!!!! I have checked with my bank and they have said Asda can make the money available by contacting Visa themselves. My issue is why take the money out straight as payment is made and not when the items are passed through their tills/computers? I rang the customer services again at lunch time and told them what the bank had told me. Eventually after quite a long conversation they said that after the delivery time had passed my money would be back in my bank. Furious to say it is not there. I am not going to let this lie as I now am in a position of not having enough available funds to feed my family. I will not use Asda again!!!!!!!!