We were expecting order n. 2512495000425 to be delivered today in the time window between 7pm and 8pm. At 6.50pm, prior to the time window we set, we were informed by the driver that he had arrived at the address and was waiting for us. My wife responded to his call and informed your driver that I was on my way and would be home soon. Your driver told my wife that he would leave and would complete his journey first, deliberately putting our order at the end of some queue, after which he would deliver our groceries. I arrived at the address at the expected time - 7pm. From 9.10pm on we tried to contact the driver multiple times, but to no avail. At about 9.30pm we contacted the Asda Customer Service, to be informed that our order was cancelled. Your operator kindly suggested that we place a new order instead. Clearly, Asda expects their customers to accommodate their shortcomings. Despite being at the intended address within the intended time, your driver decided that we would not receive our order because his priority was to complete his journey as soon as possible. I am not going to waste any words describing how appalling and inacceptable this is. After 4 years of regular fortnightly orders - which you can easily verify on your system - I would like to inform you that this will be our last order with Asda.