Absolute disgrace!!! ordered food to be delivered on Mothers Day ,booked slot , they tried to deliver earlier than time and we wasn’t in , then get phonecall saying can’t deliver for original time as van broke down so will have to deliver tomorrow at 10am , agreed with that , next day , 12pm still no delivery , was told willl be here before 2pm , said great but don’t deliver between 12.50 and 1.20 as got to take child to nursery . Tried to deliver at 1.12pm and we wasn’t in , so Rang again said have to collect from store at thurmaston . We go to thurmaston - no order there . They Sent us to wrong store !!! So had to go abbey lane , collected order , ordered £252 worth of food , got home , checked order , loads missing , mouldy peppers too , rang store , 3 days later still waiting for a phone call . Filled in missing items on Asda complaints to be told no refund for missing bits , so got to go back to store tomorrow. Still isn’t sorted out.
Was offered a £50 voucher which we weren’t given then to be told only £30 which we will be credited into our bank , still not received , also on the day the van broke down was supposed to be credited £10 for the inconvenience for not receiving food that day , still haven’t received that either .
Won’t be using these again as left out of pocket, haven’t received all the food so had to go Aldi and buy another £50 worth to cover meals for the kids
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