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Anonymous
Asda Customer Service -0800 952 0101 I have an ongoing complaint about ASDA - Tamworth (240604-005991) where I have been banned because I didn't agree with the Store Manager. I have spoken to Asda Customer Services, asking if I can take the matter to the next level as I feel the ban was unjustified. They were no help at all and stated that the Store Managers decision is final. I asked who who is above the Store Manager, to be told they can't give that information. Asda Customer Services are a joke and very unhelpful. They did have an email address but that broke, her words. They can't fix it, company worth millions can't fix an email address. Can't enter the store to resolve the situation, cant get any help from the support desk and they don't have a working email address. I have also emailed the Store Manager 3 times asking for an update and no response, disgusting people management skills and customer services. Feedback from the Executive Relations Team. 'I have now spoken with George and I am afraid that at this time, the ban will be remaining in place, I have enquired if Home deliveries would still be an option for you so that your daughter can still have the items she is familiar with, George has confirmed that online orders will still be processed for you, but unfortunately, I cannot overturn the ban in relation to the store.' How DISGUSTING of George, he's taken the incident personally and not as a Store Manager. Hasn't even taken into account my daughters DISABILITY and the need to support her autism.
4 months ago
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