One star purely because there is no option for 0 star, or negative feedback. I placed online order which was supposed to be delivered to Old Kent Road London store on 11th November. On 11th November the tracking showed that my parcel was delivered to the store. I went to collect it on 18th November but I was told by store staff member that my parcel did not arrive. The same staff member told me to go away and shut the door in my face. Then the store manager ( at least she claimed to be one) lied that I asked for refund while I was asking for my parcel. Then I was told that the manager will call me ( even though I asked to be contacted via email) within 24 hours. 5 days later and still no one called me. Instead, you sent me an email ( which does not accept replies) saying that I returned my parcel to the store. How could I return the parcel if you never gave me my parcel? One lie after another!!! Despicable service!!! I will never shop with you again!!! No wonder you have so many negative reviews on Trustpilot. By the way, this is not the first time Old Kent Road store staff created an issue.