I bought a Asda's delivery pass for a year as I live in a rural area and I thought it would make my life easier. Do not spend the money on the delivery pass, Asda feel you are a capitive customer and treat you with contempt. Over half of my orders were delivered excessively before the delivery slot, with Asda phoning my mobile and telling me they were ready to deliver, with the earliest example on a 5-6pm slot of a phone call at work at 2pm saying they were ready to deliver, each time I have left work early or dropped my 12 year off to open the house before I had completed the school run in order to accommodate Asda's time frame. Booking a later slot resulting in them delivering at the end of the 2 hour slot so didn't fit in with family life. One shop was not delivered at all, no phone call to advise me of this Asda just cancelled the order, but I waited in for two hours. As the order contained items for my 85 year old mother , I had to take time off work the following day to do the shopping and drop it over. Not great when you work in the NHS and need to be reliable. Ther was no response from customer service when contacted, they are not interested and did not reply to any contact. Phoning them is only good to get items refunded. At Christmas Asda failed to deliver a turkey or the Stilton, really the main points of my Christmas shop and yes substitutions were always on, which resulted in another round trip of 18 miles to do a shop when I had booked a delivery slot to avoid this. The final straw was when we stayed in a cottage for two nights and I booked an order so we wouldn't have to go out and shop, the driver phoned 25 minutes before the delivery time and informed us he had another 20 drops to do and couldn't wait. He then hung up on us. I phoned Asda customer service to ask if he could do the drop at the end of the round, to reach a total lack of interest, I kept being told we should be in for our time slot, which we hadn't reached at the point of the call, they were uninterested in helping, just said they would leave the food on the back of the truck and deliver it the following day. No use to us arriving to a holiday cottage without any supplies for the evening. I cancelled the order and had to go shopping when we reached our destination. I requested a refund of my delivery pass as I felt Asda was not meeting the agreement of delivery for the time slot, but as I had used the delivery pass the request was rejected. I have ticked the box to advise Asda as I feel they ought to be more interested then they are, but know they will disregard this as they have before, Do not buy the delivery pass.