Absolutely USELESS. Your service sucks, your delivery sucks and your customer care sucks. I ordered a delivery for a specific time, knowing that I needed to be elsewhere a little after the delivery. I have used Sainsburys delivery for over 2 years without any problems (and when there were problems they gave me free delivery at a time that suited me)...now I get a notification AFTER the Asda delivery time to let me know the delivery will be late. I check back, and the delivery time keeps getting pushed back and back and back. I called Asda to tell them that their ineptitude has cost me 20 quid (due to a ticket I had bought for after an hour after the original delivery time, but they wouldn't do anything about this, but offered me free delivery for my next shop. I said no, because I'd spent 20 on a ticket that I could not use. They said it is not their policy to reimburse people. I spent almost an hour on the phone to someone overseas who clearly has no appreciation of "I want what I paid for" and an agreement is an agreement - but that's not their fault, they have clearly been trained to read off a screen and follow instructions and nothing else. Absolute crap. Sod you Asda - I will never be using their sh1t service EVER again. Serves me right trying to see what the lowest priced delivery service would give me, doesn't it. Asda, you can get stufffed