Horrible horrible experience with Asda. This was the first time I ordered groceries from them. And definitely the last time. I'll stick to Morrison and Tesco. Definitely more cooperative. The driver arrived before delivery time and since I wasn't home, marked my groceries as 'refused delivery'. I called up the customer services who apologiesd at first and said they would have it redelivered and someone would just call back. I waited till midnight and recieved no call (delivery time was 8pm). I called up the next morning and Washington at customer services was not at all accommodating and said they cannot take responsibility for this. The driver did not call me when he arrived because their system does not allow that (then why do they even take the customers contact number). And when they said they would call back for redelivery, they didn't call because they have too many customers to deal with. Pathetic experience. Very unexpected as competeing companies are so cooperative with customers.