First and last time using Asda Home delivery. Called customer service to ask how many water bottles I could order. 24. Fantastic. Ordered. Also ordered veggies, 50 protein shakes and asked for no replacement. Come the day of the booking, where I can no longer change the order: Asda writes that they unfortunately cannot find 24 bottles of water in their 9 football field warehouse and they cannot find aaaanny substitute because they only have 6 brands of water. So they changed the order to 6 bottles. Not the point when you specifically have called customer service to make a decision to make an order, and they lie to you. Also, Asda does not have the 50 protein shakes, and have decided to substitute this for 6 chocolate snacks. 50 meals are apparently the equivalent of 6 chocolate bars. Even though I asked for no substitutes which was still written on the order. And they didn't have ANY pepperfruit in their ENTIRE SHOP. Which smegging shop that size doesn't have pepperfruit. On the night of the order which was booked for delivery between 20 and 22, I discovered that someone had decided to kick in our door buzzer and it wasn't working. Around 18.00 I called customer service just to let them know this, and to please ask the driver to call on arrival or send a text message as I can't hear a knock 4 floors up. The woman on the phone in the call centre somewhere not in the UK informed me that there is no way to give any message to drivers with pickup notes to help them. She informed me that Asda was not delivering this order and it had been outsourced to another company. The woman had 0 access to the system and could not find any contact information for the driver, even with me telling her his name that had been sent in a text message. I put a note on the door and hoped for the best. At 22.00 the driver called me from a hidden withheld number to say "I'm tired, I've had a long day and I am not delivering anything to you". Imagine the post man calling you to say that? Even Hermes etc? Such a weird thing to do. He then told me that I need to call customer service to cancel the order. I dutyfully called customer service, only to be told by another lady on the phone that it is not possible tocancel an order when it is out for delivery. I told her about 8 times that I am not cancelling anything and that the driver asked me to call customer service. Customer service told me to wait for my order to be delivered, no discussion. I asked how long I should wait for the delivery, and she said I needed to be available for delivery the next 48 hours. What?!?! What does that even mean? "Mam this is out terms and conditions". How is that legal? When am I allowed to sleep? I asked her if I needed to stay up and not sleep, and she simply said yes. At 23.30 the order was cancelled by someone, which I only found out my looking at the app constantly. No cancellation email or call or text. They still have my money. Fantastic service, Asda. This should be illegal.