Asda 10/10 for wonderful service NOT!!!! Neighbor had delivery for 22 Dec but had cancelled it before hand. Low and behold she got a text message on 22 Dec to say Asda delivery was on its way, she rang and said she cancelled it, idiot on phone said they would advise driver. About 30 minutes later guess what, Asda driver arrives with delivery, she tells them she cancelled it and they leave, You think that would be the end of it...Ohh no, she inquired about the money they had taken from her acct and was told it wasn't taken out and returned to bank. She phoned bank asking about when the funds would be released from pending, bank informed her could take 3-5 working days. Only other option was if Asda could send a Fax to Bank saying that the order was cancelled.. 3 days of asking Asda a simple question of faxing to a bank the required info was a joke, rude woman on phone told her its 2017 no one uses fax machines, um hello my job does, idiot woman also said this is the last time you can call about this um no, you don't have the right to tell a customer how many times they can call the store... any way what has happened is..from a cancelled order my neighbor and her kids didn't have a Christmas as that money that Asda took out was for Presents and food and electric. I only just found out all this as I saw the children outside and asked the usual "what did Santa bring you" only to be told he didnt come to our house this year, we think we were too naughty. Asda you totally suck... you have left a family without Christmas, Food, and Electric, All because you are too damn lazy to get off your bum and do something that could take 2 mins, even if you cant send a fax you could of done something... Ohh and by the way... my neighbor attempted suicide because she feels like she failed as a mum for not providing Christmas for her kids, for not providing food, and for no way of heating their home... ASDA you yet again continue to disappoint, no wonder I dont shop there,