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Angela Acton
What a shambollick delivery service Asda offer! First thing in the morning (my delivery was booked for 1pm -3pm) i am informed by txt that the delivery would be two hours late. half an hour later i am informed by txt that my delivery would be three hours late. One hour after my delivery is due, i check on the status via the web site, only to find the order has been cancelled without my knowledge. When i call the customer service department, i am told that due to a technical issue they have cancelled my order. I am offered a free delivery for the next day, but some of the offers had expired and i had only paid £3.50 for the delivery so i would have to pay the extra as the following day was more expensive. How are you still in business???? Why s it ok to treat customers in this shocking manner. Oh and if you email a complaint they have 28 days to respond, REALLY?!!!!!
6 years ago
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Asda has a 2.4 average rating from 2,541 reviews

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