Asda took money from my bank account for an online groceries order on Wednesday July 18th July. Had email saying order would be delivered 9:25am and 9:55am that morning and guess what it never arrived! On speaking to the customer service team for online groceries the lady told me that the shopping hadn’t been delivered as driver couldn’t find our house (funny considering they frequently deliver to next door but 1 from the exact same store as ours was due from). The woman advised that n9 money was taken from my bank it was just held by my bank - liars it is now 24th July and the money has been removed by Asda from my bank to theirs! Had emails from there customer service only after copying their ceo into the email change, they now tell me the order was fulfilled and they need to investigate then refund, funny I was told the shopping was returned on the very same day to store due to driver bein* unable to find our house so exactly what is there to investigate??? And why is my money still not returned to my bank by Asda as this was their incompetent staff at fault! Do not use them the6 are quick to take your cash but really do not want you having it back even if you neve4 received what you paid for, and to top it off the offered a £10e voucher as a gesture of goodwill are you taking the P! Asda is a joke and it’s complaints team are as thick as.