After submitting and paid for order online, invoice shows paid for 10 bags, as a stauch recycler, called customer service, told there's an option to click NO to bags, as default is YES, illegal in any financial transaction anyway! Then during pickup, had to key in 10 digit order number AND your FULL date of birth on an upright hugh monitor in full view of everyone else in the queue behind! should be popular to "certain" customers! Complete order is kept in several lockers and you must access lockers according to the sequence given, once doors locked, it won't open again, plus doors are annoyingly self closing. Therefore imagine, you're outside in natural elements albeit an overhead shelter, trying to keep the locker door open with your body, no table about, trying to empty your shopping into your own bag/s, take the full bag/s to your car boot then moving onto the next locker!!! If you forget the next locker number, you've got to go back to the monitor screen! On the other hand, imagine if you're waiting for someone in front of you following the above charade to empty their shopping from the various lockers as the monitor screen can only process ONE customer at a time! As others in the queue is waiting, all watching you perform your charade, you wouldn't dare checking your shopping items to your invoice during pick up, so on returning home, on checking, realised one egg broken, one tube of vitamin C missing and instead of haddock, I was given white fish! Yes, the monitor did provide you the option to return unwanted, presumably substituted items, but as you're not able to check during pick up, that option is nullified. So I called customer service again, admit she was cordial and agreed to refund all concerned items, however I was told that my account will now be "checked from time to time" ????? Whats this all about? I was again told, there is an option to click NO to substitution, as again default is YES, which again is illegal in a transaction which is paid for in advance anyway. On both these options (carrier bags and substitution) I failed to notice both these options during check out. Overall a good idea for those who like me despise shopping thus the two stars, but certainly needs improving e.g. why not a PIN instead of having to key in a 10 digit order number AND date of birth for each pick up as it would be easier to remember and speeds up the queue at the monitor. Otherwise, it would definately be a deterrent for the matured, badly sighted and the vain plus the holdup in the queue waiting to access the monitor defeats of the benefits as it's now a Click and Memory keyboard test, juggling door whilst empty contents AND navigate between car and locker feat ..