We normally either shop in ASDA Cheltenham or Gloucester. The difference between the two stores is amazing. Asked at customer services in Cheltenham for Cheltenham for a £10 note to be exchanged for 2x£5 note. Response no prolem - happy to help. Same scenario in Gloucester waited in a long line at customer whilst checkout op held a lengthy discussion with customers sahe very obviously knew about xmas shopping and how much time she spent on wrapping presents. When asked politely for a £10 note to be changed she refused stating its ASDA policy not to offer a change facility. The official response I got back in an email from ASDA stated if you do not buy anything the operator cannot open the till. What a lame and useless excuse, if it can be done in Cheltenham why not Gloucester. The difference in attitude of staff between these stores is amazing.