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Julie-ann Middup
I ordered my Christmas food shop late November early December arranging delivery yesterday 22nd. I was working my Son unpacked I received Asda's email informing me 23 items had been substituted and clementines&mulled wine unavailable!! I called customer services which lasted for over 15mins!! After a long day working I then had to drive to a supermarket to buy Sauvingon Blanc which Asda substituted with Merlot!! Bacon to add to the basic sprouts not the type ordered with chestnuts and bacon.Prepared parsnips with honey were replaced with raw parsnips along with the sprouts I shall now have to prepare instead of just putting them in the oven!! I had to buy clementines and mulled wine costing £30 on top of the £250 Asda shop! Customer services are terrible I cannot understand what they say..I finally returned home to seie a parcel from George at Asda addressed to me which I had not ordered ,on opening the person ordering this item lives in Somerset I live in Kent her name is Susy mine is Julie!!! Never shop online at Asda it is distastrous even more so at this time of year!!!
5 years ago
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Asda has a 2.4 average rating from 2,541 reviews

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