Collection internet shopping. Is it really acceptable to use the app and inform you we are on our way, armed with our confirmation email saying 5 substitutions, to then wait 90 mins for our order to be bought out, with chiller dept missing and told they picking it now. To then find freezer items defrosted and ice cream dripping. To then insist on a new ice cream at the obvious inconvenience to the staff member. Having gone in store to ask for manager, he refused to come out and the security guard herself was amazed that he refused a customer. We werent the only ones complaining. People on front of us has to hand 4 bags back as incorrect and not her shopping. I then ring customer service to complain to be on the phone, mainly on hold for 35 mins to demand a manager, to only have another telephonsit call me back. All freezer food has to be thrown, asda seem to think defrosted raw chicken is fine for a family to eat. Email to head office written. Furious!