Home delivery booked for between 7-9 on 28th December. 9pm comes and goes and nothing heard. Waited until 9.15 before calling “their” call centre. Lady advises 41 minute delay but they don’t know why and she can’t explain why we haven’t heard anything?? The 41 minutes comes and goes again so back on the phone to “Asda’s” call centre. Whilst calling I receive a text, their vehicle has broken down and I cannot have my order. No problem I’m already on the phone so can re-arrange delivery. Back through to the call centre same person I think but can’t be sure, not to worry the driver has until 11pm to deliver. No dear they have told me they can’t deliver so I want to re-book, not a problem earliest delivery slot 2 days later and also they “can’t authorise my card” which they have already taken partial and pending payment from for the order they can’t deliver and I’ve now spent the best part of an hour chasing!!! No you can’t have my card details! After another 20 minutes the mood turns and the person at the end of the phone tells me she doesn’t care as she doesn’t actually work for Asda (jolly good job I didn’t give her my card details then!!) she puts me on hold for 5 minutes and says she has passed this on to a manager who will call me back (I still don’t have a delivery slot and they can’t tell me when it will be) 10:59pm precisely 1 minute before this person who doesn’t care clocks off as she didn’t get my card details and doesn’t work for Asda and she hangs up!! How convienient!! Luckily it looks as if my order has automatically been cancelled and hopefully my money will be returned if not I’ll be calling the bank and opening a visa dispute as it’s theft!!! What a disgraceful service!! I will NOT be using Asda again and thank Morrison’s for their wonderful understanding and squeezing me into a slot the same day as my order!!!