I ordered my Christmas food from Asda this year after poor service from Mark's and Spencer in the past. My delivery slot was Friday evening, the 22nd. There was a box of items missing. The driver contacted the store to report this and said I'd them delivered the next day. The store rang me to confirm, then a different driver rang me to say he would collect my items and deliver the same evening. Which he did. This is customer service. It's not about no mistakes, it's about how they are dealt with, and 100% to Asda, it was sorted with several apologies. Marks and Spencer staff ( I collected in store) just shrugged suggested I looked to see what was left in store). No guesses who I'm shopping with next Christmas, thank you Asda.