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Jay
Several weeks ago I was shopping alone at Asda Cockhedge, Warrington. Whist I was scanning my items at the self service checkout I was approached by a female member of the security staff who accused me of not scanning two bottles of milk that I’d placed in the bagging area. After she had checked the till she confirmed that I had in fact scanned the milk. She offered no apology and I was left embarrassed and offended by the accusations made. I understand that mistakes can be made so I let it go. Today, the same store, the same member of staff and the same accusations!!! The only differences were that this time I was with my wife and the accusations were not regarding a bottle of milk but a bottle of syrup. This time I wasn’t willing to let it go so quietly! I insisted that the member of staff check through the till to see if the syrup had been scanned. She refused and told me she’d check when I finished. I saw red! After I let me feelings be known I put all of the scanned items back into the trolley and left the store. Another embarrassing and completely unnecessary experience! The value of the items in the trolley were about £100, why I’d try to steal a £2 bottle of syrup in clear view of CCTV cameras is beyond me!!! Maybe I’ll go back to this store again and insist that the said member of security staff escorts me throughout the store and during the checkout process!!!
5 years ago
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