I ordered the new range of sausage dog towels and cushions, what I collected from store was curtains and non-sausage dog cushions, I was told to take the order back to store (40 minute round trip), to then be told the goods would be returned and a refund would be paid in 2 weeks.
Firstly my order did not arrive.
Secondly I had to return the wrong products back to store.
Thirdly I was told I had to wait 2 weeks for a refund.
None of this was my fault, clearly the picker and packer in the warehouse could not read the order or couldn’t care less.
I had to make a complaint, twice, as phone was put down on me the first time to eventually get my refund immediately but no compensation for the inconvenience or cost of fuel to return wrong items to store. I WILL NEVER ORDER FROM ASDA AGAIN, you DO NOT deserve 1 star.
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