20th March 2019: I placed my monthly food/household item shop with Asda and booked a slot for it to be delivered the following day 21st March. My order was placed successfully and now all I had to do was wait for it to arrive. 21st March 2019: 1 hour before my delivered was due to be deliver to me I received an email to inform me that my order had been cancelled due to them unsuccessfully being able to take payment. Confused as I was (knowing that I had relavent funds in my bank) I decided to phone customer services. I explained on the phone that I had the money available in my bank to be taken for my shop and didn’t understand why it hadn’t been taken, I was informed that I had lost my delivery slot and that if I would still like my order I would need to rebook. Frustrated, I rebooked my order to be delivered today (22nd March) I even had to pay £2.50 more than what I would of originally to have my order delivered. 22nd March: Today was the day of the order! I hoped today that I would successfully received my order without problems, my order was due from 1-3pm, I made sure I was home as you would, 13:40 an Asda van parked outside the front of my property (2nd floor flat) I noticed it there and thought I would pop downstairs in case there in case there was difficulty finding me.By the time I had got outside the van had disappeared... After that I decided to get straight on the phone to customer service to ask what had happened, I was ensure my shop was still out for deliver and would be with me within the hour? The hour had been and it was 3pm still no Asda shop, very disgruntled I phoned customer service again in the hope they could enlighten me as to what had happened. After being on the phone for 10minutes I was informed my delivery had been cancelled because it was undeliverable, I informed them I received no call to inform me of that from either them or the driver despite that no notification of my order being cancelled! By this point I’m fed up as I have been told despite what little attempt the driver made (not even getting out of the van) to deliver my order that I can rebook it to be delivered on 24th March instead. My order is now due to be delivered on 24th March, on this occasion I might wait outside to ensure I receive it. I have been given a months free delivery pass in light of what has happened however I will not be using, I wasn’t offered a small discount off of my shop neither. I have been a loyal customer for years now but from this experience I will no longer be shopping with them.