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Anonymous
I placed my first Asda Online order, for a delivery of champagne for a party. Paid for delivery. Due for delivery yesterday but at nine in the evening received a message saying "due to circumstances beyond our control we've unfortunately had to cancel your order." No further attempt to sort this, no email or message saying please contact us, or can we contact you to sort out the mess-up. Basically no customer service, just a message suggesting I rebook my order. After a twenty minute call to a very helpful lady in the Philippines I did get it sorted, but frankly it should have come from Asda to me, not the other way round.
5 years ago
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Asda has a 2.4 average rating from 2,541 reviews

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