I placed an online order for some towels, I wanted them delivered to my address as I hadn't really got time to pick them up from store. The towels never turned up but a kettle i never ordered did, along with a delivery note complete with someone else's name and address (data protection breach) I phoned customer services and they were very unhelpful and couldn't understand basic English. They told me to take the kettle back to store, I'd paid delivery as i hadn't got time to go to the store and ended up going at 10pm! I was told i would be refunded for the towels, 4 weeks, a chat to customer services, an email and a message on Twitter and I still don't have my refund. I've been a regular online customer over the years but i'll never use again.