ASDA Owlcotes, Pudsey
Arrived at self checkout. Mentioned to assistant I that after payment, I wanted to use the basket to help take items to the car. The basket was confiscated, and I was told I have to buy a bag.
The solution was not to buy a bag, which i thought all retailers were supporting in using less off, but to apply common sense in allowing me to use the basket, which i was going to safely return to the store and place in its rightful place.
The assistant even sniggered when she saw me struggling in picking up and taking the items off the checkout after payment. A trolley was not made available either.
If Asda is serious about reducing use of plastic bags, then perhaps its needs to deliver appropriate customer service training asap. There is no problem with taking the basket out of store at Tesco or Sainbury's, or indeed any of the other retail supermarkets, including Morrisons.
I wont be returning to Asda, anytime soon.
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