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Daisy
Very rude and grumpy driver. Reported his behaviour and after 2 weeks of many phone calls to their call centre, sending many emails to Asda and finally reporting through Resolver- I am still here waiting for any response from Asda!!!!!! Asda falsely call their call centre 'Customer Service' department but poor staff in the call centre say that they are only allowed to make a note and cant do anything else(so making a note for whom exactly???). Yet for any customer contact Asda only advertises one number- 08009520101, which cannot deal with your queries or complaints??!!! Asda has no regard for their customers or customer service. A simple issue of interviewing the concerned driver of his behaviour and then apologising to the customer with reassurance was all this organisation needed to do. But they have no clue of Customer service at all. Fed up with chasing them, I called the call centre today to cancel my account and Delivery pass with Asda, I was informed that my delivery pass was cancelled on the 9th May; whereas the first order was delivered on the 10th May- Doesn't make any sense and call centre agent, as expected, could not explain this either. I hope they do not take money out of my account. I would not trust Asda at all. No wonder they are in this hopeless state in business. Not a worthy organisation for this country .
5 years ago
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Asda has a 2.4 average rating from 2,541 reviews

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Alice, Customer Support

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