My delivery came 20 mins late even though I paid for a slightly more expensive time, the driver did not apologise at all. Infact he had very negative body language and I felt as though I was bothering him as oppose to him being there to help. The delivery arrived “not” in bags as requested. Whom ever packed this, did not give a damn. They literally put a solitary bag of crisps in a whole bag, whilst the heavier items such 2 litre bottles were left loose. Then my substitution of a 700ml Barcardi instead of litre.......really? Why not just refund it? It’s one thing giving you a like for like sub, but a lesser sub which cost wise isn’t a deal at all, what’s the point? ASDA refunds take ages so if they deliver something you don’t want and your not rich enough to buy it again your left without, until the refund kicks in one to two weeks later. So if it’s a poor substitute just refund it instantly and get ahead of the process. Who ever runs the Birmingham delivery depot needs talking too. I need a different supermarket to shop with. I suggest everyone does the same. We are passed Mediocre service with the amount of money we spend on items. We deserve better.