I have shopped with Asda for many years. I took my motherinlaw for her shopping each week on a Wednesday morning in Robroyston in Glasgow. We received excellent service with members of staff always polite and always recognised us each week. Great staff and great service. However, since my motherinlaw passed away in 2016 , I have used the online service, which I found to be very good, until recently. My problem has been with the newly changed website being slow and freezing constantly. I complained last week by phone. I am aware that some might say that my laptop is the problem, but I have now successfully placed an order with tesco as I was unable to use the asda website ? I do not have this problem with any other website and with asda it has only been within last month. The service from Asda otherwise is usually excellent. If things go wrong sometimes , its never a bother to refund me. 50% of my eggs were cracked last month and they refunded me without a problem and the driver was very apologetic. Drivers always helpful and corteous. Hope the website problem is sorted out soon