We requested a refund online recently because the bad quality items or wrong substitutes. I used ASDA online groceries for shopping a very long period up to 3 years and the system said I got the highest refund on my ASDA account so had been suspended forever when I contacted to the customer service by phone. If your products are not fresh or damaged we requested a refund or return to the driver to received the refund it is very common, and it makes a customer happy for the responsibility way. but... sorry ASDA is not care about their's customers. Very poor customer service. I'm very very disappointed. The Asda drivers are unhelpful included the customer services by phone, always wait, wait and wait on line forever and very rude.