I rang my store and told them i had a missing item yet again this is the third time this has happened,they said dont worry we will redeliver it, if we can not we will contact you, they never did ,i got a email sent from asda that the store sent not straight to me ,but the store sent it to asda .com customer service saying i will get a refund and not the product, they have done this on all occasions , but the asda it self gave me £5 voucher to say sorry,i waited in all day yesterday for either a call or delivery nothing happened , i finally got a email from asda itself and not the store very late in the evening forwarding a email from the store about the refund, and further email yet again very late last night about the evoucher, i am a loyal customer who does not like to normally make a fuss