I used to speak very highly of ASDA but now I wish I could give them no stars at all. This is a result of using their online service and speaking to their customer service team. You get put through to an "offshore" person who cannot understand a word you are saying. He asked for my telephone number several times and said it was incorrect, which it wasn't. Guess what? I checked and the telephone number I was giving him was correct on my account, therefore he obviously just couldn't understand me! Then he asked me to give him my email address which I had to do several times. I ended up having to do it phonetically and he still didn't understand me. In the end I asked for someone in the UK to speak to. Please bring back UK call centres! If you insist on hiring from abroad please at least make sure they understand the English language first. I wish large companies were more loyal to the UK and looked into employing their own kinsmen first. I was in the process of moving home when I was setting up my delivery pass, therefore I called customer services first before setting it up with a few questions. The website was not clear. I wanted to know if I could cancel the delivery pass at anytime if I was unhappy with the service when I moved. Also that I would receive a full refund for the time left. I was ensured that this would be fine. After struggling for the last three weeks to make up my orders because loads of the goods I wanted were unavailable, I'd had enough. ASDA also don't have enough alternatives if what you need is not in stock, especially when you have a lot of intolerances like me. You are also often told too late that products are no longer in stock and will not arrive. Having a disability this makes it very difficult to get out of the house, therefore being informed too late is useless to me. When I spoke to the UK and offshore call centres today they both informed me that I would have to wait until end of August next year for a refund! This was not what I was told and I asked to speak to someone higher. They said there was no one else and that I could cancel online myself via my account, but I'd still have to wait till the end of August before I got a refund (over 10 months!). So I asked her to hold while I tried to do this and I found it was not possible. Therefore she went away AND did speak to someone else. This time I was informed that I can't cancel it myself and that all I get at the end of August is the difference back from what I would have spent full price without the delivery pass and the £24 I paid them upfront. Disgusting! This has made my deliveries extremely expensive and I would not have signed up if customer services gave me the correct information when I called. To make matters worse they give you an Asda voucher for the difference at the end of the 10 months. What is the point of this when the whole reason you buy online is because you can't get into the store?! They did not answer this! It is also obvious from todays events that the people on the phones have no idea what they are talking about. Even the last lady I spoke to today was initially giving me the wrong information until she double checked. She also told me that I had to read the full terms and conditions, but I called to speak to someone at the time because the website was not clear. Therefore why would I need to? You assume that the people on the phone should be competent or why are they answering them? As a result its very obvious that lot of training is required for customer services at ASDA, buyers and users beware!