Asda .....you’re a disgrace. I waited for my order, I received a phone call at 8.02 from the driver who said that he couldn’t find my flat and that I should ring him in 5 minutes- which I did, he didn’t pick up. I rang Asda and Asda notified me that this untruthful driver told them he had delivered but I wasn’t in. My delivery was cancelled, I was fuming! They lady I spoke to on the phone “apologised” and said she would send me a £5 voucher for the bother. She did not. I asked her to cancel the order, she said she would and so I hanged up. She did not cancel my order. So I rang back again where I was met with another lady, I told her I hadn’t received the voucher, she sent it. Then I discussed with her that seeing as my order hadn’t been cancelled I would like the delivery to come the following day between 7-9am in the morning. She said that was fine then she “booked” it and took a SECOND payment. This morning I waited and noticed there was 15 minutes left and though I better check the delivery status.......this lady had booked my delivery for a DIFFERENT day....... you can imagine my thoughts and feelings. I immediately rang back and this third ladies answer was we have no bookings for today can you do click and collect.......what a disgrace and a poor excuse for customer service team department. I still have not recieved my money back....... ASDA you’re a disgrace and no doubt you will shut down soon. Get your act together get trustworthy and competent staff before you loose the last shreds of respect the public have for you Do NOT shop online with ASDA. Absolutely RUBBISH