I am becoming increasingly disappointed with the service received from Asda. We have shopped ASDA stores for most of our married life, almost 32 years, and have seen a significant decline in the shopping experience, with significant decline over the past year. An incident regarding click and collect last year meant a wait of 45 minutes in store and mixed information from staff regarding collection of our shopping. The only consistent information at this point was it was definitely not to be collected from the marked collection point in the car park!!!! More recently a particularly rude delivery driver dropped our shopping from waist height onto the floor without apology, but arguing with us and a refusal to give his name. A lengthy conversation with ‘someone’ based in head office ensued and a £5 voucher added to our account, oh yes this was compensation for being intimidated in our own home by a disgruntled delivery driver!!! So now we don’t trust ASDA to deliver. Scan and go?..... out of the last 5 times shopping in this way, we have been selected for quality control!! Totally random???? I don’t think so!! The handset registers the user therefore this is not totally random. All this being said, the staff in Asda were always known to be polite and courteous in the past, this has changed so much, it is a rarity to get eye contact, let alone a friendly greeting from most of the checkout or floor staff. Shopping at certain times of the day means the home shopping crew are blocking aisles with their oversized trolleys, pushing in front of customers without so much as an excuse me - they have a job to do and targets to meet, but behave as though they are in a warehouse rather than a supermarket. Yes I had a bad experience in Asda today, hence the rant, but surely as frequent, regular customers, we deserve a bit of courtesy and honesty, not to mention good manners from the staff?????