Absolutely dreadful customer service almost amounting to fraudulent practices. Placed an order with Asda, when items were delivered, some items were not included and cheaper substitutes included for the other items. Hence the items ordered were far cheaper than the original amount. However, Asda charged us the full original amount which we noticed on our credit card statement. A few days later rang them and spoke to their customer services who provided wrong advice, was unhelpful and insisted that I need to log into my account and complete a refund form. This is ridiculous I said...why do I need to fill a form because Asda fraudulently charged me fat more than the cost of items delivered. Tried to fill the form, it didn’t work appropriately so had to ring back a second time. Got someone else who then advised that the balance amount would be automatically refunded within 3-5 working days. Asda is absolutely dreadful. Have been ordering with other companies who have also delivered fewer items but charged us the accurate lesser amount. Asda is useless and then has clueless customer service staff who provide wrong advice almost amounting to fraud.