Early opening for vulnerable and over 70’s. Well whole experience of getting in and being able to do shopping was good, no complaints on that, it was when it came to paying at till, I was met by the till worker questioning my vulnerability to which I replied that I was a type one diabetic with several autoimmune diseases. To which I was told that didn’t make me vulnerable and I wasn’t old, she then continued to Chuck my shopping down to the bagging area, squashing my bread and crushing fruit and other items and a bottle of make up remover split and wasn’t replaced. She left me feeling humiliated and guilty for being vulnerable. Not being funny but I wouldn’t wake my kids at 5 in order to go food shopping if it wasn’t essential. I had tried getting it delivered as myself and family are in isolation but unless I could wait 3 weeks for food it wasn’t an option, I also tried a pick up slot but I booked that Sunday and by last night most of the products I’d preferred were out of stock.
Made a complaint to store manager and he was very understanding but I felt I had to complain to the complaint team by phone who were very apologetic and are going to deal with this worker what ever that means.
Can’t fault ASDA as a whole, just this till worker.
It’s completely put me off going out to get food shop from now on.
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