Dreadful service I made an on line order, due to the fact that I’m ill. Half of the items I requested were unavailable. The delivery was supposed to be between 4&6pm, at 9pm I gave up waiting. Couldn’t get through to customer service via phone. Next day I checked my bank account, the full amount was still pending & the delivery status on the ASDA website said delivered! Tried many times to contact by phone, can’t get through. Requested a refund, stating purchase not delivered. Automated email said refund refused, no reason given. Emailed customer services & email bounced back, because ‘they are unable to deal with emails at the moment’. Absolutely disgusted with ASDA, I used to shop there every week & have done for years. Not now & never again. Checked my bank account this morning & the thieving so & so’s have taken my money!