I'm really disappointed with the recent service received from Asda and given the nature of the purchase, angered by it also. On Tuesday 24th March 2020, I ordered a celebration cake, candles and sparklers for my partners upcoming birthday on Tuesday 07th April 2020. Order number 19579118014. To align with work I booked a delivery slot for Sunday 05th April 2020 between 7pm and 9pm. I received an order confirmation email straight after placing the order and awaited the dispatch note to arrive today (Sunday 05th April 2020). Only that didn't happen... To my utter surprise and disappointment, instead of receiving a dispatch email. I received an order cancellation email instead! After having a cry because I wanted to surprise my partner with a birthday cake as its his 40th and he hasn't had a cake since childhood, I took a look into it. According to my online banking, the money is still in the account and it does not even look like an attempt was made to take it! Not only that, but trawling through all my emails including the junk folder, if there was a failed attempt to take the money, there was no correspondence to me to indicate there was a problem with the order! As far as I'm concerned you saw the problem and chose not to inform me about it! If you bothered to communicate with me properly, I assure you, I'd of put it right straight away. Although highly upset by this, and debating whether or not to still go through the process of re-ordering from you, I still clicked the 're-book order' button found at the bottom of the cancellation email, in the hope that I may still be able to salvage something from this wreckage. It took me to my order which highlighted the supposed order issues. But also had a message that stated I had until 10pm on Saturday the 04th March 2020 to amend the payment to keep my order! This really angered me as it indicates a chance to put it right which you never bothered to make me aware of. Then to rub salt in the wounds further, your delivery slots are now booked out for weeks way surpassing my partners birthday. So your failure to give me the fair chance to keep my order means you have let me down entirely as I can't get anything delivered and I now only have 1 day to try and source something as I can't get to a shop today! Which is rediculous as in my mind I had this sorted over a week ago. Poor service, non-existent customer care. I can't trust in your company, and will sure as hell not shop with you again and if asked to give feedback, you can guarantee it'll be negative.