I have been trying to get a refund of £315 paid for a chair which was ordered on 2nd January 2020 and twice Asda/George failed to deliver. When I eventually got through to customer services on 29th March, I cancelled the order and was told I'd be refunded within 3-5 working days. It is now 19th May and I'm still waiting. It is impossible to chase this up (though I have tried on countless occasions) as the only contact is via telephone and even when I hang on for an hour, it isn't answered. I did get through to customer services today but was almost immediately cut off. This isn't the first time this has happened either. I even wrote to the customer services dept (sending recorded delivery so I know it was received) but no response! Asda have had my money since 2nd January and seem very unwilling to return it. I realise these are difficult times for all of us but this situation is beyond a joke. If it was possible to give zero stars, I would!