I did have a problem today with my delivery, driver left with out delivering goods I called the 0800 number and was told that it had been delivered down stair and I must go and collect 10 floors down, when I went down there was no shopping, I called back the 0800 number and he said it has been delivered and they would have to investigate, I went on to call Clapham junction branch customer service and the lady who answered was very nice and told me to hold on and she would put me through to the drivers dept, when the gentleman came on the phone he was so nice it was like he knew who was calling and said we would never leave you shopping downstairs unattended that is not what Asda do, I have your shopping here I will try and get it to you today or tomorrow and I will call and let you know . With in 30 min of that call my shopping was at my door so I have awarded 5 stars for the gentlemen at Clapham junction Thank you for your kindness today. and the 0800 number no stars as they were so unhelpful.