I received my Asda.com product without a returns form. I returned it to Asda Sefton Park on Friday 5 June. I waited 15 minutes to be told by an assistant to stand at the end of the counter as there was no one on the customer service desk. I waited another 20 minutes for someone to arrive to tell me to take my parcel home and post it as I did not have a returns note. I refused and told him Asda website says to bring it to a store. He then told me he did not know how else he could help me. A manager or supervisor then said I could leave it at the store but I did not receive a returns note. I travelled 3 miles to return my item on Friday. I received an email to acknowledge my return. I was told at the store my money would be returned within 3-5 days. I asked if it would be possible to receive a credit voucher instead of waiting on the refund I was told no. I then spent nearly £30 in store. I called Asda customer services today. They wanted a returns note number which I did not have as I had not been given a returns note. They had not received my item back in their depot? They had not returned my refund and said I would have to wait 3-5 days for that. I explained I needed my money they said it was their process . I am appalled at your service and lack of empathy knowing full well how people are struggling at the moment. I will never use this service again