At the start of the epidemic, Asda seemed willing to accommodate shielding guidelines by leaving orders packed in carriers on the doorstep. However, as the weeks have progressed, matters have deteriorated rapidly. I've recently had several large orders arrive with every item left loose in crates - eggs, meat, ready meals, cans etc. That might not be a problem for everybody but I'm shielding and trying to reduce contact time with drivers and have significant musculoskeletal problems which make that kind of unloading very difficult and painful. On the first occasion when I asked about bags the driver remarked "there were plenty in store but they don't want to do it, they say they're too busy". I called ASDA, flagged the issue and hoped it would not recur. Incidentally, a significant # of items were missing from the order. On the second occasion, the driver just shrugged his shoulders, hovered over me for a few minutes while I unpacked, eventually remembering social distancing. I was left in pain and concerned about the unnecessarily extended delivery time/contact with reusable crates. Once again, I flagged this with ASDA. I received a response, advising me that I could be reassured that more bags were on the way! I was also advised that the local store manager had prioritised frozen and chilled products for bagging due to the carrier shortage - clearly my order was the exception as I'm absolutely confident the eggs, ice lollies and lamb shanks on my doorstep were not in bags in spite of the representative from executive relations insisting otherwise. There is absolutely nothing in the response from executive relations that indicates to me that ASDA is learning from feedback and I'm still waiting for an apology. It was merely a matter of "more bags are on the way" (hardly helpful if you don't allow staff time to pack orders) and "as per the manager frozen and chilled goods were bagged" - no they jolly well were not and the response from executive relations was dreadful.