Most shocking customer service I have ever come across. Left my daughter-in-law and grandchildren in tears. , conflicting information given to me. Very dismissive rude. I’m shocked to learn that because customer services are working from home that they’re unable to get a manager to ring back . Implied that my family are thieves. They have absolutely no interest in finding out internally what’s going on. Just brushing the whole incident under the carpet. Was even mocked By and member of staff on the phone to the Dagenham store.( A Couple of staff I must admit where helpful and courteous) The money we have spent as a family in the store apparently counts for nothing. And all down to a sticker that apparently they can see on CCTV ! Do they really think I’ve spent the best part of a two days trying to sort this out if I was in the wrong. I am absolutely exhausted. I cannot tell you how much stress they have caused us as a family. And after all of this my grandchildren are still left without the TV. Shame on you Asda.