Do not use Asda's online grocery delivery service. My order to be delivered 27/7 between 7-9pm, failed to arrive, contacted Asda and a manager was to give me a call back 10-15mins ...week later still no call. With order supposedly cancelled 27/7, 4 days later 31/7 Asda took payment from my account. Contacted Asda again as this is theft, details of situation taken and told that nothing could be done as payments/refunds department closed and to call back 8am 1/8 and ask to be put directly through to the department. Called 1/8 at 8an asked to be put through, asked what it was regarding had to explain situation yet again. The lady I spoke to took details assured me it had been passed to management of the department and that I would be refunded within 24hours. This is now the 3/8 still no refund, no call back from management, no delivery, contacted Asda again today details of situation taken yet again. The lady I spoke to said she had spoken to the manager in refund department and due to high volumes they never got to me. This is unacceptable and obviously shows Asda is not living up to their promises. I have been told again today that a refund will be with me within 24hours and also told they always honour their promise......obviously I have no faith in their promise as they have not upheld any of the promises made. A week later due to Asda failings, taking no responsibility for their actions. I am still having to waste my time and money due to Asda's incompetence trying to get my money returned which Asda had no right taking in the first place.