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Lindsey Abbott
DO NOT SHOP AT THIS STORE. I ordered two sofa's on 22/03/15. The day they were due to be delivered I received a phone call saying that both sofa's were damaged. My husband telephoned ASDA to express our disappointment, they were very unhelpful. They did say they would phone us back within 24 hours to discuss the matter, they failed to do so. I have complained via the website several times, all I have had in return is two nonsensical voice mails (despite me requesting a written response). I received a second email on 18/05/15 saying my order has been dispatched, when I telephoned to ask when the delivery date is I was told 21/05/15, I informed the assistant that this is impossible as the date has already passed. He checked again and said 21- 29th May, I said again this is incorrect, I should have a delivery date, not a delivery week.He attempted to contact the couriers as he could not figure it out, he was unsuccessful. He has taken my number but informed me that he will not be in contact in at least 24 hours. THIS IS APPALLING CUSTOMER SERVICE!
9 years ago
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Asda has a 2.4 average rating from 2,542 reviews

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