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Roza
The store itself is good but the delivery service was awful. I ordered food with Asda and booked a home delivery. My time slot was between 20.00 and 22.00. When the delivery was due I received a text message that my driver Kwaku was on his way. At 23.00 still no info. Waited a longer and went to bed at 0.00. Still no delivery or any information. Next day I called the customer service and asked what happened. They were not able to see what happened but were able to rebook the slot. Next slot would be today 10th September. Again between 20.00 and 22.00. So I wait and wait. Again just a text that my driver Kwaku is on his way. No more information. I call the customer service. They tell me apologies and that he is delayed. So I wait but nothing. Again waited a whole evening and no delivery at all. Very bad delivery service won't order anything from them again.
4 years ago
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Asda has a 2.4 average rating from 2,539 reviews

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