Absolutely shocking service! Had my order delivered today to my first floor flat. The driver waited outside of the my block of flats with my groceries. I opened the main door and the driver told me they were not allowed to bring the items inside. I am currently on leave from work after injuring my back and had to carry all of my own shopping upstairs and was informed that I would need to return the crates back down stairs. Imagine if I had been elderly or disabled and physically unable to carry my own shopping. I rang customer services who basically could not have cared less! I will never ever use Asda again for the rest of my life.