There are a few occasions the delivery has turned up and drivers are helpful and polite. However, We have experienced our fresh food turn up frozen and that’s if we get our shopping at all. Tonight we were expecting a delivery 5-7 at 8 I called the “customer service” where I explained The situation they told me the status says it’s out for delivery, which I can see on my online profile. I confirmed that it’s definitely coming (as this was the only time in the next 3 days that I could receive a slot time. She confirmed it’s coming. 10.55pm I called again explaining the situation once again. The responce from the customer service informed me that he was guessing there might of been an issue because the warehouse hadn’t updated the system. I suggested he call them to which he told me they don’t have phones they just send messages. I asked what he suggest I do as there are no spaces and it’s my families lunch for work and school and he told me he doesn’t know. Eventually he decided he could give me a £10 good will voucher which would be online for my next online delivery. I’m currently booking now with Iceland to which I will get a delivery tomorrow and have done throughout the pandemic. I wouldn’t reccomend Asda as a reliable place. You will only get a refund and sent to the shop yourself. It’s quite frustrating when you are left with no food for the week and need to try to work our alternative arrangements to call the customer service to be told there’s nothing they can do. Not much help! I would take photos of my delivery but it didn’t come.